Building a New Home? - Hoff Heating and A/C has aligned itself with some of the premium builders in the area to provide quality heating and cooling solutions for their customers. Each new home plan is carefully evaluated with the homeowner to ensure that what we install not only meets their current needs, but the needs of future improvements as well.
Full Product Line - When it comes time to replace or add to your existing equipment, Hoff Heating and A/C has the products that will meet your needs.
Repairs and Parts
Our service organization offers unparalleled support in the industry. Though Hoff Heating and A/C is an independent Lennox dealer, we provide support for all makes and models. We pride ourselves on resolving customer issues on the first visit.
To learn more about the Service Department, click on the links below:
Hoff Heating and A/C technicians are qualified with a NATE certified ranking. NATE certification represents the industry standard of excellence.
Technician must meet monthly training requirements to maintain Journeyman Status
Our in-house training facility makes it easy for our technicians to learn! Whether it is our weekly service meeting, bringing in outside industry experts, or participating in online training programs...our technicians are equipped with the knowledge you would expect from your heating and cooling comfort advisor.
Certifications and training are part of our ongoing commitment to developing our employees. Recent training programs include: LP Gas, Trac Pipe, GeoThermal Systems, and Copeland Compressors.
With extended Service Appointments available Monday thru Saturday, most of our customers will never need an Emergency Repair. However, if Murphy's Law applies, we have technicians on call at all times to get your heating or cooling system up and running in the shortest time possible.
Our 24 Hour Emergency Hotline: 636-294-5000
Emergency repairs are just one of the features that Hoff Heating and A/C offers to keep our customers comfortable with minimal disruption to their busy lifestyles. Other highlights of our service department include:
Extended Office Hours from 7:30AM-5:00PM Monday thru Friday
Service Repair Appointments beginning at 7AM Monday thru Friday
Saturday Repair Service available from 7AM-12PM at regular rates
Courtesy Call offering when our technician is on the way to your home
Email scheduling capability for those who prefer this option
Enjoy 5 years peace of mind when a repair is made on your equipment! Equipment repairs, both parts and labor, will have a 5 Year Warranty with continued participation in our Planned Service Maintenance Program. Fix it once and fix it right!!
We offer (2) basic maintenance agreements for our customers. Our Gold & Silver Plans offer different options to reflect the different needs of our customers.
Our commercial agreements are customized for each individual location. Agreements offered range from monthly filter changes to quarterly and bi-annual agreements. We take care of your heating and a/c equipment at discounted rates on parts and labor so you can concentrate on your business. Contact us today for a customized maintenance quote!
What are the Benefits of a Maintenance Plan?
What are the Maintenance Plan Options?
What does a Maintenance Check Include?
Benefits of a Maintenance Plan:
Peace of Mind....We spot potential problems before they cause big trouble
Experts at Your Service....A competent, trained, dependable staff of experts will "worry" so you don't!
Price Protection....Your agreement price can not be raised during the effective dates
Lower Utility Costs....A study conducted by Louisiana State University proved that a service maintenance program saves a significant amount of money on monthly cooling. Heating systems will benefit as well.
Service You Can Trust....Rely on our skilled experts to give you fast, dependable and fair service.
Parts Discounts.... discounts on repair parts! (excluding the replacement of air conditioning and heating units, compressors, heat exchangers, and cooling or heat pump system coils that are out of warranty)
Priority Customer Service....Our maintenance customers enjoy the peace of mind that if emergency breakdowns they receive priority customer service.
Maintenance Plan Options:
Includes 3 planned visits per year: Heating, Cooling, and a Midseason
Priority Customer Service for breakdowns
Includes a 15% Parts and Repair Discount
If you have a breakdown in between your planned visits, there would be NO service call charge (during regular business hours). If it is after normal business hours, you would only be charged a service call fee rather than overtime charges.
Our Midseason visit ensures that your filters are changed as needed and allows us to monitor the actual performance of your system during peak operation.
Includes 2 planned service visits per year: Heating and Cooling
Priority Customer Service for breakdowns
Includes 10% Parts and Repair Discount
If you were to have a breakdown in between your planned visits, regular service call or overtime service call charges apply
Checkpoints of a Routine Maintenance Visit Include:
1520 Kemmar Ct. | O'Fallon, MO 63366 | 636-240-4633
Office Hours: Monday-Friday 7:30am-5pm
Service and Repair: Service appointments beginning at 7am Monday thru Friday Saturday Service available